---
title: Who can I speak to if I have questions or concerns?
description: At Little Otter, we’re here to support you every step of the way! Whether you have questions about our services, your child’s care, or anything else, there are several ways you can reach out to us:
---
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2. [General Information](https://welcome.littleotterhealth.com/migration/knowledge/general-information?hsLang=en)
# Who can I speak to if I have questions or concerns?
## At Little Otter, we’re here to support you every step of the way! Whether you have questions about our services, your child’s care, or anything else, there are several ways you can reach out to us:
#### **1. General Inquiries and Appointment Scheduling**
If you have general questions about Little Otter or need help scheduling an appointment, you can:
- **Email us:** [hello@littleotterhealth.com](mailto:hello@littleotterhealth.com)
- **Call us:** 415-449-2813
- **Use our Chatbot:** Our chatbot can guide you through frequently asked questions, or you can submit a message for our team to follow up via email within 24 hours.
#### **2. Clinical or Medical Concerns ( Active Clients Only)**
If you have specific concerns about your child’s care or need to speak with your assigned clinician, please contact your Little Otter care team directly through the **Little Otter app**. You can send secure messages to your clinician and schedule appointments as needed. Our clinicians aim to respond to inquiries within one business day.
#### **3. Billing or Insurance Questions**
For questions related to billing, payments, or insurance coverage, you can:
- **Email us:**[hello@littleotterhealth.com](mailto:hello@littleotterhealth.com)
#### **4. Emergency or Crisis Support**
Please note that Little Otter is not a crisis or emergency service. If you or your child is experiencing a mental health crisis or emergency, please contact the following 24-hour support lines for immediate help:
- **Call:** 1-800-273-TALK (8255)
- **Text:** 741741 to reach the Crisis Text Line
- **In Case of Emergency:** Call 911 or go to your nearest emergency room.
#### **5. Looking to Get in Touch with the Partnerships Team?**
If you're interested in discussing partnerships or collaborations with Little Otter, we’d love to hear from you!
- **Email our Partnerships Team:** [partners@littleotterhealth.com](mailto:partners@littleotterhealth.com)
If your inquiry doesn’t fit into the categories above, feel free to reach out via our [general email](mailto:hello@littleotterhealth.com)at . We’re happy to help and will connect you with the right team member to address your concerns.
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