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title: What is your payment policy?
description: What is your payment policy?
---

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# What is your payment policy?

The credit card on file will be charged 23hrs prior to your session to align with Little Otter’s 24hr cancellation policy.  If the credit card is declined, we will contact you directly to coordinate an alternate method of payment. Please note, if there is an outstanding balance on your account, your care may be interrupted or terminated until the outstanding balance is paid in full.

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